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Customs charges

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Category: Arcade
Forum Name: General Arcade Discussion
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URL: http://www.ukvac.com/forum/forum_posts.asp?TID=357922
Printed Date: 18 Dec 2017 at 12:41pm


Topic: Customs charges
Posted By: bonehead
Subject: Customs charges
Date Posted: 13 May 2017 at 8:44am
Not sure if people are aware of these recent charges for customs.

I had a small plastic part delivered in the week from the USA. Part was $20 and the seller marked it as $20 even tho I asked it to be asked as gift or $10.
Customs stopped it and tried to charge me £31.02. The parcel was marked as $71.05 including postage as it arrived with in 36 hours of paying so I guess they used speedy postage which thankfully they didn't charge me other than the cost of item.

Anyway I contacted customs and said that the charges were rediculous for something which only cost $10. They then said anything with a value over £15 now will incure full import worth postage on top.

As a good will gesture they dropped the charges as the parcel was priced incorrectly.


Looks like anything you now get from the USA has to be a value of less than £15 or you will be stung!!!


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Always looking for a bargain.
Wanted. Centipede uprigh, bezerk, mad planets.



Replies:
Posted By: andrewsm
Date Posted: 13 May 2017 at 9:40am
wow, greedy s&*ts! Always was an issue but got worse now. I had trouble years ago with radios from USA. Cant remember the rate but I think 20% rings a bell. So even as a gift are they applying this?

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WANTED: Any Nichibutsu stuff, Pre Jamma Fan. scrap nichibutsu table
http://www.arcadetester.co.uk" rel="nofollow - http://www.arcadetester.co.uk


Posted By: bonehead
Date Posted: 13 May 2017 at 9:45am
They didn't say but I wouldn't be surprised. Luckily my part was tiny so didn't look and value but I guess if you was buying say a control panel it would be hard to value at $10.

Makes it hard to buy spares for pinball machines now as most needed parts are in the USA.


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Always looking for a bargain.
Wanted. Centipede uprigh, bezerk, mad planets.


Posted By: aeroflott
Date Posted: 13 May 2017 at 9:46am
From gov.uk: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty" rel="nofollow - https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

VAT

You pay VAT on goods sent from non- https://www.gov.uk/eu-eea" rel="nofollow - European Union (EU) countries and EU https://www.gov.uk/government/publications/notice-143-a-guide-for-international-post-users/notice-143-a-guide-for-international-post-users#what-are-the-special-territories" rel="nofollow - special territories (eg the Canary Islands) if they’re:

  • https://www.gov.uk/goods-sent-from-abroad/gifts" rel="nofollow - gifts worth more than £39
  • other goods worth more than £15
  • alcohol, tobacco products and fragrances (eg perfume, eau de toilette and cologne) of any value

Customs Duty

You’ll be charged Customs Duty on gifts and other goods sent from outside the EU if they’re above a certain value.

The value includes:

  • the price paid for the goods
  • postage, packaging and insurance
Type and value of goods Customs Duty
Anything under £135 No charge
Gifts worth £135-£630 2.5%, but rates are lower for some goods - call the https://www.gov.uk/government/organisations/hm-revenue-customs/contact/customs-international-trade-and-excise-enquiries" rel="nofollow - helpline
Gifts above £630 and other goods above £135 The rate depends on the type of goods and where they came from - call the https://www.gov.uk/government/organisations/hm-revenue-customs/contact/customs-international-trade-and-excise-enquiries" rel="nofollow - helpline


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http://www.arcadeblogger.com" rel="nofollow - arcadeblogger.com


Posted By: cosine
Date Posted: 13 May 2017 at 9:49am
It's been like that for a while now, commercial items are subject to VAT if they are over £15, gifts over  £39, customs duty kicks in at £135, and varies depending on what you're importing and where it's coming from. Essentially, it's a license to print money. Tongue

EDIT: and aero beat me to it LOL


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Of all the things I've lost, I miss my sanity the most.


Posted By: andrewsm
Date Posted: 13 May 2017 at 9:56am
You can put no value down on the items but then you wont get any insurance if it gets lost. A gamble

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WANTED: Any Nichibutsu stuff, Pre Jamma Fan. scrap nichibutsu table
http://www.arcadetester.co.uk" rel="nofollow - http://www.arcadetester.co.uk


Posted By: Purity
Date Posted: 13 May 2017 at 10:43am
I have had this myself this week.

Got a parcel from the US marked as a gift and $40 (£38)

For some reason the seller sent it by speedy delivery and paid $90.95 so the total invoice value was $140.95

I recevied a bill for £22.66 for VAT, and a £12 admin fee, so at total fee of £34.66

When I queried this, they said that it is based on the total value of the item (value of item + postage + insurance), and also they pay VAT themselves on the transportation, so that's passed onto the recipitent.

Sucks!



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http://www.arcadecollectors.co.uk" rel="nofollow">


Posted By: prof peach
Date Posted: 13 May 2017 at 10:58am
It's getting horrendously expensive to import things from the States now. Roll on a Free Trade Deal!


Posted By: Bensonrad
Date Posted: 13 May 2017 at 11:04am
So they charge import duty on the actual postage cost as well??

I had a CP delivered the other week, I asked the seller to mark as $15 gift, which he did (as item was $40), actual postage was a horrendous $85, but I didn't get charged anything extra on top, thankfully.


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Wanted: Super Pacman Bezel, Millipede Euro inner Bezel. Asteroids Cabaret Cab, Track & Field or Hyper Sports cab, Exterminator & Arkanoid set ups+Millipede/Paperboy/Super Pacman/Outrun/Taito S.I PCBs


Posted By: bbz149
Date Posted: 13 May 2017 at 11:08am

f@ckers have always charge import on the Postal cost!! That’s why I always get a friend in the US to forward it onto me! f@ck c@ntstoms!!!!!



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Posted By: Purity
Date Posted: 13 May 2017 at 11:16am
It's a bit confusing when you read about it online.

The link that Tony shared is what I looked at recently which says:

"You’ll be charged at the VAT rate that applies to your goods. VAT is charged on the total value, including:

    the price paid for the goods
    postage, packaging and insurance
    any duty you owe


Customs Duty

You’ll be charged Customs Duty on gifts and other goods sent from outside the EU if they’re above a certain value.

The value includes:

    the price paid for the goods
    postage, packaging and insurance


So it looks like they add it altogether and then charge you on that, even if the value of the item (on its own) is below the threshold


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http://www.arcadecollectors.co.uk" rel="nofollow">


Posted By: Bensonrad
Date Posted: 13 May 2017 at 11:29am
That's a bit of a blow, so there is no real way of getting anything from the states then without huge charges as the postage cost will always be on the post label.

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Wanted: Super Pacman Bezel, Millipede Euro inner Bezel. Asteroids Cabaret Cab, Track & Field or Hyper Sports cab, Exterminator & Arkanoid set ups+Millipede/Paperboy/Super Pacman/Outrun/Taito S.I PCBs


Posted By: edget2000
Date Posted: 13 May 2017 at 11:44am
I managed to get a Buck Rogers upright off ebay years ago for $50 but because shipping it to the UK was $500 I still got stung over £100 in charges. I never understood how they could still do you for postage/delivery costs.


Posted By: Nes4life
Date Posted: 13 May 2017 at 11:45am
I hit this with a cap kit of all things. Getting customs charged on postage cost is out of order in my opinion.
Until there's a free trade agreement I won't be buying from the US.

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NES4Life
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Owner of ... too many cabs!


Posted By: GadgetFreak
Date Posted: 13 May 2017 at 11:58am
A free trade agreement will not change personal import charges, its only for business!
It use to be that USA stuff would get through and China stuff would get stopped but in recent years this has swapped around. I was buying micro boards from the USA that cost £15, duty was only £3 but the post office added another £8 for handling!
The other thing that has changed recently is that fleabay purchases of around $70 or below using the global shipping program didn't use to charge import fees, now it seems that any purchase using this option adds import fees.


Posted By: phillv85
Date Posted: 13 May 2017 at 12:03pm
I've just accepted anything I buy these days will cost me money when it arrives on these shores. It's now a bonus if something gets through uncharged.


Posted By: bonehead
Date Posted: 13 May 2017 at 12:07pm
Just get the seller to mark the parcel $15 or below. You take a chance it doesn't get lost in the post but better than paying customs in my opinion.



-------------
Always looking for a bargain.
Wanted. Centipede uprigh, bezerk, mad planets.


Posted By: ColinD
Date Posted: 13 May 2017 at 10:09pm
I just had some pcb's worth under £15 from China and DHL nailed me.... They don't seem to care and said total invoice value was around £28... It clearly showed the value of the items and the shipping costs !!

Somehow I don't think I'll get the £16 I had to pay back !! 


Posted By: MDK
Date Posted: 13 May 2017 at 11:16pm
Pretty much anything that I've bought from Japan recently (last 12 months) have all been hit with customs charges and 1 item from Hong Kong actually opened as it was marked down low.

Unlike before I could have a 10kg plus box of stuff sent over with no issues Cry


Posted By: bonehead
Date Posted: 13 May 2017 at 11:31pm
I phoned ups and said I wasn't paying the customs as it was rediculous.
They said to send a copy of the purchase email which I got the seller to send me saying it was only a $15 purchase.
Customs then dropped all charges and the parcel was then delivered next day.

Don't just accept the charges!!!!!

-------------
Always looking for a bargain.
Wanted. Centipede uprigh, bezerk, mad planets.


Posted By: system11
Date Posted: 14 May 2017 at 3:36am
How is this news to people, have you been living under rocks?  It's been this way for over a decade.

The only recent change was the pound losing value so some correctly declared DVDs and so on just tipped past the £15 mark.


Posted By: the_greeze
Date Posted: 14 May 2017 at 8:20am
Originally posted by system11 system11 wrote:

How is this news to people, have you been living under rocks?  It's been this way for over a decade.

The only recent change was the pound losing value so some correctly declared DVDs and so on just tipped past the £15 mark.

 ClapThis^^^


Posted By: bonehead
Date Posted: 14 May 2017 at 8:29am
We all know about the custom charges I just didn't realise £15 was the limit before charges.
Happy to pay some charges on items but not a rip off amount including postage.



-------------
Always looking for a bargain.
Wanted. Centipede uprigh, bezerk, mad planets.


Posted By: andrewsm
Date Posted: 14 May 2017 at 9:16am
Hate to say it but we are all over the barrel yet again as some things you cant get over here for a decent price. Its just made things cost more like everything in this country these days

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WANTED: Any Nichibutsu stuff, Pre Jamma Fan. scrap nichibutsu table
http://www.arcadetester.co.uk" rel="nofollow - http://www.arcadetester.co.uk


Posted By: bonehead
Date Posted: 14 May 2017 at 9:35am
Agreed. I would always ask the seller to mark the items as low as possible to avoid charges. Purchased a major havoc control panel and roller last year and got stung almost £100 in charges. It's a disgrace it can be done to that extent.
This is why I had the wg6100 covers made in the uk.
I might even look at getting control panels made over here and sell them. Everything is cheap in the US but the customs make it almost pointless!!!!!!!

-------------
Always looking for a bargain.
Wanted. Centipede uprigh, bezerk, mad planets.


Posted By: Baiterhater
Date Posted: 14 May 2017 at 9:53am

well i recently had the opposite 300 dollars worth from arcade shop and the charge was £18.00 i was well chuffed 

j




Posted By: andrewsm
Date Posted: 14 May 2017 at 10:09am
Best way I have found in past although risky with insurance is mark items as gift and no value. If the seller agrees with that, I had stuff sent across with just the postage. If it gets lost.. well gamble as said.

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WANTED: Any Nichibutsu stuff, Pre Jamma Fan. scrap nichibutsu table
http://www.arcadetester.co.uk" rel="nofollow - http://www.arcadetester.co.uk


Posted By: DanP
Date Posted: 14 May 2017 at 10:24am
I didn't know the min was now £15, I thought it was still £50, I guess I have been living under a rock. 

The application of charges has always seemed a bit random to me, seen some shipments worth well over $150 with no charges and have seen massive charges on much cheaper stuff.   I always assume I'm going to get whacked with some extra charges so treat the times I don't as a result :)


Posted By: Bensonrad
Date Posted: 14 May 2017 at 11:26am
I would not mind paying the VAT, its just in a lot of case you can't pay that as its a private sale, its the £8-£10 handling charge by the delivery companies that annoy me.

Tis true though the $/£ exchange rate has made things even closer to the bone in terms of not getting much for you buck.


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Wanted: Super Pacman Bezel, Millipede Euro inner Bezel. Asteroids Cabaret Cab, Track & Field or Hyper Sports cab, Exterminator & Arkanoid set ups+Millipede/Paperboy/Super Pacman/Outrun/Taito S.I PCBs


Posted By: iamjimmi
Date Posted: 14 May 2017 at 1:58pm
Don't get me started on this....

For small value items (over 15$) we are paying 2 or 3 times the costs of the item. VAT is supposed to be 20%, so someone is on the gravy train here....

I have just ordered two items from the US - both values around 10$. Rather than add them to a single order to save postage, I've ordered them separately and paid postage twice - as this is likely to be cheaper than the handling charges of a 20$ package.

I think a lot of folk post brexit are in for very rude awakening when similar charges might start to hit EU imports - but that's a separate rant....


Posted By: ColinD
Date Posted: 14 May 2017 at 9:59pm
Here we go..... any numbskull can see the goods value and also the freight charges.... DHL just say that the total invoice value is £28 ($36.95) so charged me £10 + £6 Vat !!  even though it says on their website items under £15 (excluding shipping) are free of charges.... !!

Also.... Note that DHL sent me the invoice when it was sent out from China, before it had even been near UK Customs. So obviously someones on a bonus to snag stuff who can't read !!!





 


Posted By: BarrySlisk
Date Posted: 14 May 2017 at 10:26pm
"I think a lot of folk post brexit are in for very rude awakening when similar charges might start to hit EU imports - but that's a separate rant...."

It would not surprise me if UK got a better deal than EU. Besides you can't put a price on.....FREEEDOM !!!!


Posted By: bonehead
Date Posted: 14 May 2017 at 10:39pm
I argued he charges and ups gave me an email address for customs which then over turned ups charges and made them post it to me free of charges.
Ups charge £12 just for their paperwork!!!

As regards brexit if we pay charges for Eu I'm ports so will they buying from us.

Let's leave brexit for another discussion time.

Keep on gaming.


-------------
Always looking for a bargain.
Wanted. Centipede uprigh, bezerk, mad planets.


Posted By: neo-geo-mvs
Date Posted: 14 May 2017 at 11:34pm
I had an invoice from DHL for a parcel that had already been delivered from play-Asia. I was being well overcharged so rang gov website for some advice and then wrote to DHL. Never heard back and didn't get a revised invoice so didn't pay anything. I think they try it on hoping people will just pay it. They are pocketing the money themselves


Posted By: ColinD
Date Posted: 19 May 2017 at 5:32pm
Try this.... it says there is no duty to pay on my pcb's valued at $16.95...  Only works once though then you have to pay !!

www.dutycalculator.com


This one works... but you have to put the prices in the local currency and also estimate the handling fee in euros....

http://importcalculator.com/

Notice its its 22 euro's (but should be £15) 





Posted By: system11
Date Posted: 19 May 2017 at 6:14pm
Originally posted by BarrySlisk BarrySlisk wrote:

"I think a lot of folk post brexit are in for very rude awakening when similar charges might start to hit EU imports - but that's a separate rant...."

It would not surprise me if UK got a better deal than EU. Besides you can't put a price on.....FREEEDOM !!!!


The charges are based on your VAT rate, government is very unlikely to raise the personal import allowance when leaving the customs union turns into a cash cow.

Quite often people will f**k up on currency conversion though - I've claimed back on this a few times now.  How hard is it to tell £ from Y or $?


Posted By: ColinD
Date Posted: 19 May 2017 at 6:22pm



2        What are the limits for customs duty and import VAT?

The limits for customs duty and import VAT are:

  • commercial consignments, that is, goods you have purchased, of £15 or less are free from Customs Duty and import VAT. Note: This doesn’t include alcohol, tobacco products, perfume or toilet waters, these items are excluded from the relief of duty and VAT at import. In addition, commercial consignments sent to the UK from the Channel Islands don’t benefit from any relief of import VAT
  • if you’re sent a gift with a value of £39 or less, which complies with the rules shown in paragraph 2.4, it will be free from Customs Duty and import VAT (gifts of alcohol, tobacco, perfumes and toilet waters are subject to the limits shown in paragraph 2.5, while gifts of perfumes and toilet waters are subject to the limits in paragraph 2.6)
  • Customs Duty becomes payable if the value of the goods is over £135

In summary:

Goods Value*Customs Charges applicable
£0.01 to £15- No customs duty
- No Import VAT**
£15.01 to £135- No customs duty
- Import VAT due
£135.01 and greater- Customs duty due, 
- Import VAT due

*Excludes the following goods: alcohol, tobacco products, perfumes and toilet waters. These items don’t benefit from the relief of customs duty or VAT at import, and alcohol and tobacco products will also be liable to Excise Duty. **Commercial consignments sent to the UK from the Channel Islands don’t benefit from relief of import VAT.

There are a number of other circumstances where relief from some or all customs charges may be available. If you think your goods may be eligible for a relief you can contact the HM Revenue and Customs (HMRC) Customs, International Trade and Excise enquiries service by phone on 0300 200 3700 for further information.

Further ways to contact HMRC for general advice and information on imports can be found on the  https://www.gov.uk/government/organisations/hm-revenue-customs/contact/customs-international-trade-and-excise-enquiries" rel="nofollow - GOV.UK  website.

Gifts

Goods sent as a gift that are over £39 in value are liable to import VAT, Customs Duty also becomes payable if the value of the goods is over £135.

To qualify as a gift:

  • the customs declaration must be completed correctly
  • the gift must be sent from a private person outside the EU to a private person(s) in this country
  • there is no commercial or trade element and the gift hasn’t been paid for either directly or indirectly by anyone in the UK
  • the gift is of an occasional nature only, for example, for a birthday or anniversary


Posted By: penrhos
Date Posted: 19 May 2017 at 7:01pm
I always ship stuff back from Japan in batches - i try to keep boxes for expensive stuff small and cheap stuff big. Also I find SAL & SEA almost always get customs charges. Single items sent by EMS seem to get through ok.

I do resent paying parcelforce £8 for sending me the customs bill though.


Posted By: ColinD
Date Posted: 19 May 2017 at 7:51pm
Out of interest.... I think Video Games Hardware counts as zero import duty.... so might be worth a little research to find out a suitable/legit 'customs code' and whether its applicable for game pcb's !!!




Posted By: system11
Date Posted: 19 May 2017 at 9:31pm
Duty is so small it's not worth it, and not many items are zero duty.  The VAT is the killer.


Posted By: Bods
Date Posted: 20 May 2017 at 8:56am
Its good to bring up subjects like this now as many of us forget and i always get mixed up with how much before vat paid and the import duty

Still dont see why you have to pay any on old items like this myself, if it was nos then not so bad

I just dont buy much from usa any more because costs etc but on a non arcade related item the girlfriend has just bought me, the item was on first at $400 i think but i said dont pay that, after it not sold for ages she contacted seller and done deal on it for alot less but she was worried it would get stopped and pay import and tax so asked seller to mark it down, so he put its being returned to owner which is good of him and just good job it didnt get lost, else he would be screwed

Gotta wait for a while to get it though as its gonna be a present but pretty cool one

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WANTED! Buggy Boy Junior Rear Seat. Continental Circus Cockpit Lower Rear Light Plexi and more space


Posted By: phillv85
Date Posted: 20 May 2017 at 10:21am
It's done to keep this country in business, otherwise it'd be a completely unlevel playing field for British companies. It's particularly bad for us European arcade fans because the two biggest markets by far were the US and Japan, so we tend to look overseas for items. I don't think customs had people wanting 30 year old video games in mind when they imposed these charges!


Posted By: system11
Date Posted: 20 May 2017 at 11:12am
Originally posted by Bods Bods wrote:

Still dont see why you have to pay any on old items like this myself, if it was nos then not so bad


This is one of my main complaints, the other is that EU countries generally have very low personal allowances, people in the US get $800.


Posted By: Muppz
Date Posted: 20 May 2017 at 12:04pm
I got nailed for VAT on $75 postage the company didn't even pay but they put it on the customs form, I paid $300 for artwork and shipping and they put $375 on the form.

On the opposite end I got a bill from ParcelFarce for 2.5 times the value of an item as admin costs and taxes.

I didn't know you could appeal this crap.

I'm now getting small stuff sent to my bother in law in Canada and he brings it me over in his luggage when he comes over as he has to bring parts and tools for his job.



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Hand Soldering 160-Pin QFPs since 1994.


Posted By: system11
Date Posted: 20 May 2017 at 12:38pm
The charging VAT on postage is a total insult too.


Posted By: jimmerd
Date Posted: 20 May 2017 at 4:13pm
Does the overseas postage already already include a percentage that UK courier or government get to perform the processing or are the UK couriers just adding on a fee for profit?

I am lead to believe  the courier does have to do 'paper work' and perform random inspections and hence most cases it's cheaper not to do this yourself unless you want a day out at the airport.

It would sure be nice if there was threshold so that low value items did not get a handling fee, the only workaround is to by several things at once.




Posted By: ColinD
Date Posted: 22 May 2017 at 8:11pm
This has been fun to write.....I'm quite happy to waste their time !!

DHL asked me to contact HMRC to claify so I did !!!! 

I've not enclosed the full email thread but it does contain details of the £15 limit and I asked why they charged me on an item valued at £13 !! - Its a bit of a saga and its clear they are trying to fob me off !!

###############

Hi Gracy,

You failed to enclose the backup document regarding the invoice, but I’m well aware that I’ve been charged at the full invoice amount of $35.95.  (Shown as £28.06 on your invoice that was supplied with my package). And that this has been sent earlier to me in this email thread. I re-enclose it for your reference along with a copy of the commercial invoice from the supplier that formed the basis for your charges.

I have spoken to HMRC as per your request.  I have a full transcript of the conversation.

 

The HMRC agent asked me to contact you to clarify where the customs charges have came from ?  (such as your agents in China or HMRC agents in the UK).  I would presume at this time that as you billed me before the package reached the UK, then you have imposed these charges yourself ?

It states on your website…. “These charges are levied by HM Revenue & Customs and have been paid for by DHL Express on your behalf in order that we can deliver your goods.”

This is clearly not the case and that HMRC did not levy the charges themselves.

 

The HMRC Agent also confirmed with me that……

 

“Items under £15 or less are not subject to customs duty or import VAT”

and also pointed me at their web site….  Which states….

 

commercial consignments, that is, goods you have purchased, of £15 or less are free from Customs Duty and import VAT.”

 

and the DHL website makes this quite clear….  Which states….

 

Are there any reliefs from Duty and VAT?
Yes, they include:

§  Goods of £15 or less in value (excluding postage, packing and other miscellaneous costs). This does not include alcohol, tobacco products, perfume or toilet waters.

 

As you state below….

As per the commercial invoice the value of the shipment including the freight charge is  USD 35.95 that is GBP27.17  and the Duty and/or VAT has been charged on your shipment.”

Now… the invoice that was attached to the package clearly shows the goods value at $15.95 and the total value including freight charges at $35.95.  It also shows that the freight charge is $19

I am not disputing this and it concurs with what you have stated above.  However the item value is well below £15.

 

So… Let’s do some quick sums to double check the shipping invoice is correct (which is also attached for your reference once again)

 

$35.95 (total charge including freight charges)  I’m not disputing this as it is correct.

   -        $19 (freight charge)  this is clearly shown on the commercial invoice.

 

  =        $16.95  which equates to the value of the goods stated on the invoice at $16.95.

 

This converts to £13.03p and is clearly under the £15 limit, So therefore under the rules of HMRC it should not be subject to customs duty or import VAT, which HMRC have clarified, so you should NOT have billed me for this or your handling charges.

 

I am seeking a full refund of your invoice at £16 which includes your handling charges (£10.39) and vat imposed (£5.61) as this has clearly been calculated in error by your agents.

If you have already paid any duties on my behalf, I would refer you to HMRC Form BOR268 which would allow you to reclaim the £5.61 paid in error to HMRC.


If this matter is not dealt with in a timely manner,  I would wish to escalate this to the complaints department.  I fully appreciate that there are many shipments to examine which have to be valued for customs purposes and that due to the sheer volume, errors may occur from time to time, but when these mistakes happen there should be a clear process to rectify this.

 

I look forward to your response to this matter and how we can progress this.  It’s quite clear that I have been billed in error by your agents who may not be aware of the £15 goods value duty free limit so there are some important learning points to be considered here in how your exporting agents deal with commercial invoices which clearly show goods values and freight charges.

Kind Regards, 

Colin Davies


 From: mailto:dvsupport@dhl.com" rel="nofollow - dvsupport@dhl.com [ mailto:dvsupport@dhl.com" rel="nofollow - mailto:dvsupport@dhl.com ] 

Sent: Monday, May 22, 2017 10:32 AM
To: Colin

Subject: RE:Re: RE:RE: Import Duty on Item xxxxxxx Case ID : xxxxxxxxxxx

 

Hi Colin,

Please find attached the backup document for your reference.  (THIS WAS NOT ENCLOSED - COL)

As per the commercial invoice the value of the shipment including the freight charge is  USD 35.95 that is GBP27.17 and the Duty and/or VAT has been charged on your shipment.

We request you to contact HMRC at  0300 200 3700 for further assistance.

Kindly write to us for clarification, if any.

Thank you.


Regards,

Gracy Sheela D
DHL International (UK) Ltd
Southern Hub
Unit 1, Horton Road
Colnbrook, Berkshire
SL3 0BB
  
Tel: 0844 209 0102
Registration No: 01184988
VAT No: GB751812341
E-mail: mailto:dvsupport@dhl.com" rel="nofollow - dvsupport@dhl.com
http://www.dhl.com/" rel="nofollow - www.dhl.com


From : Colin

Sent : Thursday, May 18, 2017
To :dvsupport@dhl.com
CC :
Subject : Re: RE:RE: Import Duty on Item xxxxxx Case ID : xxxxxxxxxx


Hi,  

I'm well aware of the £15 limit, so why have I've been charged for an item of £13 Value ?  ( $16.95 )

It's clearly a mistake, so please can you arrange for a refund.

Thanks, Colin





Posted By: Bods
Date Posted: 22 May 2017 at 8:29pm
Makes you wonder just how many times they have done this to people when they have no right to charge them and they have just been paid because people can't be bothered or haven't worked out the price in £'s

You should also be able to invoice them for all the time you have had to spend to get their mistakes sorted out, like couple of hours say £20

Sort of thing that should be brought to Watchdog/Fake Britain teams to investigate and see just how many have been invoiced for no reasonSmile


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WANTED! Buggy Boy Junior Rear Seat. Continental Circus Cockpit Lower Rear Light Plexi and more space


Posted By: ColinD
Date Posted: 22 May 2017 at 8:52pm
The thing which make me LOL is that further down the email, they have explained it all to me !! - and I also explained it to them!! - They really are numbnuts !!  Have they got any GCSE's ? - Can they read ? - or are they there to fob us off ?? 

Hi,  

I'm well aware of the £15 limit, so why have I've been charged for an item of £13 Value ?  ( $16.95 )

It's clearly a mistake, so please can you arrange for a refund.

Thanks, Colin


----Original message----
From :  mailto:dvsupport@dhl.com" rel="nofollow - Hi Colin,

We understand your concern that you have made the payment including  the shipping charges,however these are import taxes on your shipment.

Whenever a product is imported to UK and the value of the product exceeds £15.00, it is liable for import Duty and VAT payment for customs clearance.

The VAT calculation is done by the HMRC for the package which is imported to UK.

The VAT is calculated as flat 20% of the shipment value, provided the value of the goods is more than £15.

The duty rate is calculated based on the type of product that is imported if the value of the goods is more than £135.

If the goods are related to Alcohol or Tobacco etc., the excise duty is applied.

For private individual customers and the business customers the Advance Payment  is £11 or 2.5% of the VAT, whichever is greater.

Please be informed that the VAT adjustment refers to the charges for transporting the shipment from the UK border to your place.

Please get back to us if you need any assistance.

Thank you.


Regards,

Gracy Sheela D
DHL International (UK) Ltd
Southern Hub
Unit 1, Horton Road
Colnbrook, Berkshire
SL3 0BB
  
Tel: 0844 209 0102
Registration No: 01184988
VAT No: GB751812341
E-mail:  mailto:dvsupport@dhl.com" rel="nofollow - - www.dhl.com

From : colin
Sent : Monday, May 15, 2017
To : mailto:dvsupport@dhl.com" rel="nofollow -  RE: Import Duty on Item xxxxxxx Case ID : xxxxxxxxx


Hi,

Please can you explain to me why I have been charged vat and handling  when the invoice clearly shows the item value as $16.96 and the shipping as $19.

The item value works out at just over £13 and is well within the £15 limit (excluding freight/shipping) which is clearly stated on your web support site and should not be liable for any fees whatsoever.

Yes, I understand the invoice shows a total value of $35.95 but it  clearly shows that $19 of this is the freight charge.

The invoice has been opened up / inspected and then folded back and sealed (but put in the wrong way so not showing any total values) so it’s quite clear to me that it’s been wrongly interpreted when it was being shipped from China.   I was sent the invoice before it reached the UK or indeed UK customs so  it would seem to be a mistake on DHL’s part in china.

I enclose photos of the package and invoice, clearly showing the goods value.

I’m now £16 out of pocket having had to pay your fees to release the package, when I should not have been charged any fees in this instance, so I am seeking a full refund, due to this.

Kind Regards, Colin



Posted By: iamjimmi
Date Posted: 23 May 2017 at 9:20am
So what was the final outcome? Did you get a refund?


Posted By: ColinD
Date Posted: 05 Jun 2017 at 7:43pm
They fobbed me off and I asked it to be escalated..... and I get this.....  I've replied to the message below and asked them to clarify the £15 rule as they seem to skate around it or totally ignore !!

"As I understand, you believe that you have been overcharged as a result of the freight charges having been included in the value for Customs." - NOPE - THEY HAVE GOT THE WRONG END OF THE STICK AGAIN !! FFS !! - My query is "why have they charged me on an item costing under £15 not including shipping which should be duty free !!!! "

5th June 2017

Dear Mr Davies,

Thank you for your recent enquiry to which I have been asked to respond.

As I understand, you believe that you have been overcharged as a result of the freight charges having been included in the value for Customs. (NO - I'm FULLY AWARE OF HOW ITS CALCULATED and have already explained this to them !!)

I would explain that the United Kingdom subscribes to an internationally agreed convention, the World Trade Organisation Valuation Code, which defines how Customs value is calculated.

Under this code, delivery costs must be included in the Customs value, and as you will appreciate, DHL have to pay charges calculated in accordance with these regulations.

Further information concerning Valuation of goods for import is detailed in Notice 252, available from Customs on 0300 200 3700 or at www.hmrc.gov.uk, or the WTO at www.wto.org

I trust that the above will resolve your enquiry, but if anything further is required please contact me on the details below. Further information can also be obtained from Customs on 0300 200 3700 or at www.hmrc.gov.uk.

Yours sincerely,

Lorraine Trapnell
Customer Accounting
DHL Express (UK) Limited
Tel: +44 (0) 844 248 0777

Extract from Customs Notice 252 ‘Valuation of Imported Goods’

1.13 What items must I add to the price paid or payable?

You must add the following to the price you pay (unless they are already included):

a. Delivery costs. The costs of transport, insurance, loading or handling connected with delivering the goods to the EC border must be included.
Section 11 gives further details.
b. Commissions. Certain payments of commission and brokerage, including selling commission, must be included. Appendix G gives more details about selling agents.
BUT buying commission is to be excluded providing it is shown separately, at the time of entry, from the price paid or payable for the goods (see paragraph 1.14(g) and Appendix J).
c. Royalties and licence fees. Include these payments when they relate to the imported goods and are paid by you as a condition of the sale to you of those goods.
Appendix K explains further.
d. Goods and services provided free of charge or at reduced cost by the buyer. If you provide, directly or indirectly, any of the following, you must include in the customs value any part of the cost or value not included in the price charged to you by the seller:
i. Materials, components, parts and similar items incorporated in the imported goods including price tags, Kimball tags, labels;
ii. Tools, dies, moulds and similar items used in producing the imported goods, e.g. tooling charges. There are various ways of apportioning these charges.
iii. Materials consumed in producing the imported goods, e.g. abrasives, lubricants, catalysts, reagents etc. which are used up in the manufacture of the goods but are not incorporated in them;
iv. Engineering, development, artwork, design work and plans and sketches carried out outside the EC and necessary for producing the imported goods. The cost of research and preliminary design sketches is not to be included.

NOTE. If you make any payments (periodically or "one off") to the seller for any of the above goods and services, you must include the amounts in the customs value (see paragraph 1.4).

e. Containers and packing. Include: the cost of containers which are treated for customs purposes as being one with the goods being valued (i.e. not freight containers the hire-cost of which forms part of the transport costs); and the cost of packing whether for labour or materials.
Where containers are for repeated use, e.g. reusable bottles, you can spread their cost over the expected number of imports. If a number of the containers may not be re-exported, this must be allowed for.
f. Proceeds of resale. If you are to share with the seller (whether directly or indirectly) the profit on resale, use or disposal of the imported goods you must add the seller’s share to the price paid (but see paragraph 1.14(e) as regards dividends). For example if the seller is to have 30% of the profit, which you receive, this is to be added to the price paid or payable. If at the time of importation the amount of profit is not known, you must request release of the goods against a deposit or guarantee (see Part 1, paragraph 5).




Posted By: iamjimmi
Date Posted: 05 Jun 2017 at 11:28pm
I don't get it...

Are they saying that the postage is added to the value of the item, and if the total is > £15 then you pay custom charges?

That's insane? Or have I misunderstood their response?


Posted By: itruk
Date Posted: 06 Jun 2017 at 7:55am
Originally posted by iamjimmi iamjimmi wrote:

I don't get it...

Are they saying that the postage is added to the value of the item, and if the total is > £15 then you pay custom charges?

That's insane? Or have I misunderstood their response?



That's what it looks like to me as well.

I've recently have a parcel from the US come over, with a declared value of $20 + the shipping at $14, and it came right through. But this was with Royal Mail.

Wonder if RM's values are still set to the $30 mark?



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WANTS:

Playchoice 10 Games
- please PM me :)


Posted By: Purity
Date Posted: 06 Jun 2017 at 10:23am
Royal Mail do exactly the same, and add the postage and the item cost together

Had an item marked as £10, and postage was £40, so took total to £50.  Got a customs charge, and when I queried it and said the item is below the £15 or £39 threshold they said that with the postage added to it, it took it beyond those values, hence the charge

If it is marked as a gift and is less than £39 you should be ok.  If it is not a gift then the limit is £15


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http://www.arcadecollectors.co.uk" rel="nofollow">


Posted By: Bensonrad
Date Posted: 06 Jun 2017 at 10:50am
Its so hit and miss with what they charge, my Super Pacman CP came through with no charges, that was marked value of $20, but post was $85 and a huge parcel. I've got some leaf switches and Pacman stick parts coming, marked value of $15 so fingers crossed they will reach me okay.

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Wanted: Super Pacman Bezel, Millipede Euro inner Bezel. Asteroids Cabaret Cab, Track & Field or Hyper Sports cab, Exterminator & Arkanoid set ups+Millipede/Paperboy/Super Pacman/Outrun/Taito S.I PCBs


Posted By: ZeroSum
Date Posted: 06 Jun 2017 at 12:00pm
I never pay a customs charge Wink
But even for me this is a hard thing to do when getting items from america.

Ebay
See a nice item going cheap Smile see the postage Confused see the impoert tax Dead = f**k ebay
I don't use them much anymore now because of this sh*te.


Posted By: musashi
Date Posted: 06 Jun 2017 at 12:10pm
I used to buy comics on a regular from the states and always got stung with custom charges .. I feel your pain..


Posted By: ZeroSum
Date Posted: 06 Jun 2017 at 12:28pm
Yeah Cry
I don't buy anything from the states now i only use ebay.uk once or twice a month.

You can always ask the seller to drop the price on the customs form but the seller has to be a punk Tongue  like me.



Posted By: ColinD
Date Posted: 13 Jun 2017 at 6:27pm
Finally after replying to the above email repeating the issue once again....  I get this.....

Dear Mr Davies,

Thank you for your reply to my email concerning your enquiry relating to our invoice AVIxxxxxx

I now understand that the goods were below the £15.00 allowance and I have taken the necessary steps for the charges to be cancelled.

Our refunds team with be in contact with you in the next couple of days to arrange a refund to you.

I trust this will conclude your enquiry but please do not hesitate to contact me if I can be of any further assistance to you in this matter.

Lorraine





Posted By: Bods
Date Posted: 13 Jun 2017 at 11:17pm
Finally they acutally listened to what your saying

Sure they do it on purpose so most people just give in, shouldn't have to waste hours of your own time to get something cancelled you shouldn't be charged for in the first place, really you should be able to invoice these muppets for the time you spend sorting out the mistakes

Good on yaSmile


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WANTED! Buggy Boy Junior Rear Seat. Continental Circus Cockpit Lower Rear Light Plexi and more space


Posted By: iamjimmi
Date Posted: 13 Jun 2017 at 11:39pm
well done... a victory for the little guy.

I wonder how much they make from folk who dont persist...



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